Here at Cord we are committed to providing you with the best possible supporter experience. We truly value your prayers and donations which make our peacebuilding work possible. Your trust matters to us. If something goes wrong, we want to hear from you so we can put it right, learn from it, and keep improving.
If you are unhappy with any part of our fundraising or communications, please let us know. You can contact us by:
Email: info@cord.org.uk
Phone: 024 7708 7777
Post: Cord, Enterprise House, Courtaulds Way, Coventry, CV6 5NX
What happens next
- We will acknowledge your complaint within 5 working days – usually much sooner.
- We aim to give you a full response within 20 working days.
- If the issue is more complex and takes longer to investigate, we will keep you updated.
If you’re not satisfied
If you are not happy with our response, you can ask for it to be reviewed by Cord’s Senior Leadership Team.
If you still feel your concern has not been resolved, you can take your complaint to the Fundraising Regulator:
Website: https://www.fundraisingregulator.org.uk/service/complaints-and-investigations/make-complaint
Phone: 0300 3033 517
Post: Fundraising Regulator, 50 Featherstone Street, London, EC1Y 8RT
Our promise
- We will listen to your concerns carefully.
- We will deal with your complaint fairly and openly.
- We will keep your complaint confidential as far as its possible to do so.
- We will use what we learn to make our fundraising better.
Thank you once again for your love and support. Because of you, more people can live in peace and live life to the full.
